Last Updated: September 2026
By accessing this website and using our services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site and our services.
This website provides information about safety services for older Australians and allows you to request those services. You may use this website for lawful purposes only and in accordance with these terms.
You agree not to use this website:
Our services are provided subject to availability and staff capacity. We reserve the right to refuse service if we determine we cannot safely or effectively meet your needs, or if you are outside our service areas.
While our assessments are conducted by qualified professionals using industry best practices, they represent professional opinions based on observations at a specific point in time. We cannot guarantee that all potential hazards will be identified or that implementing our recommendations will prevent all accidents.
When engaging our services, you agree to:
Our services are designed to reduce risks and support independent living. They are not substitutes for:
Payment for services is due upon completion unless other arrangements have been made in writing. We accept various payment methods as specified at the time of service. Late payments may incur additional fees as permitted by law.
You may cancel scheduled appointments with at least 24 hours notice without penalty. Cancellations with less notice may incur a cancellation fee. Refunds for services are handled on a case-by-case basis depending on the nature of the service and the stage of completion.
The content on this website, including text, graphics, logos, images, and software, is the property of willow-raven and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
When you submit information through our forms or communications, you grant us the right to use that information to provide services and communicate with you. We handle all personal information in accordance with our Privacy Policy.
This website may contain links to third-party websites or services that are not owned or controlled by willow-raven. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
This website and our services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding:
To the fullest extent permitted by applicable law, willow-raven shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
This limitation applies even if we have been advised of the possibility of such damages. Some jurisdictions do not allow limitations on implied warranties or liability for consequential damages, so these limitations may not apply to you.
You agree to indemnify and hold harmless willow-raven and its employees from any claims, losses, damages, liabilities, and expenses arising from your use of the website or services, your violation of these terms, or your violation of any rights of another party.
These Terms of Use are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Melbourne, Victoria.
We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new terms on this page with an updated revision date. Your continued use of the website following the posting of changes constitutes acceptance of those changes.
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.
If you have any questions about these Terms of Use, please contact us at [email protected].